Help

Answers and support

Tracking, delivery questions, and business onboarding — with people on the other end when you need them.

Delivery issues

Check tracking first — it shows the latest status and any attempt reason. If you ordered from a local brand, they can follow up with Blink on your shipment. For direct help reaching the right team, email us.

Email support

Business support

Integration, API keys, webhooks, coverage, and onboarding — reach our team to get your brand set up on Blink.

For businesses

Email: support@blink-shipping.com

Frequently asked questions

How do I track my order?: Use the tracking number on your label. Enter it at blink.eg/track (or the Track my order link) to see pickup, transit, delivery updates, and any attempt reasons.
What is same-day delivery?: Orders booked before the daily cutoff are delivered the same day within Blink's service area. Cutoff times depend on your city and are confirmed when your brand onboards with Blink.
Which cities does Blink cover?: Blink is built for same-day delivery in Cairo and Giza. Specific areas within each city are confirmed during brand onboarding.
What if my delivery is attempted but not completed?: The tracking timeline shows the attempt reason recorded by the courier. Your brand or Blink support can follow up based on that status — contact the brand you ordered from, or email Blink if you need help finding the right contact.
How do returns work?: Returns are arranged through the brand you purchased from. They create a return shipment in Blink, and you receive tracking the same way as a standard delivery.
I'm a business — how do I start shipping with Blink?: Use the contact form on this site or email support@blink-shipping.com with your brand name, order volume, and pickup location. We will walk you through API access, dashboard setup, and coverage.
How is pricing handled?: Pricing depends on your volume, service type, and coverage. There is no public rate card — we quote during onboarding based on your delivery profile.

Need your order status now?

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Get started with Blink

Tell us about your brand and delivery volume. We will walk you through integration, coverage, and onboarding.

Prefer email directly? support@blink-shipping.com